FAQ

                "What are the shipping times for your products?"

             "We take two to three days to process your order, then one to two weeks to deliver it."

Do you ship worldwide?

Yes, absolutely. We ship worldwide.

Where do you ship your products from?

Our offices are located in Meknes, Morocco. Our international warehouse is located in China.

Do you provide product tracking information?

Yes, please wait 3 days after your order and then contact us via email at contact.bekistore@gmail.com for tracking details.

Some items are missing from my order, what should I do?

Our products are shipped separately based on your order. For example, if your order contains items from two different warehouses, there will be two separate shipments. The remaining items should arrive shortly.

I received a damaged item. What should I do?

We're sorry to hear that. Simply send us a picture of the damaged item to contact.bekistore@gmail.com, and we'll send you a similar replacement item as quickly as possible.

Where are you located?

We are located in Meknes, Morocco.

I still haven't received my order. Why is it taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see its status at any time. If you still need assistance with tracking your package or have any questions, please email us at contact.bekistore@gmail.com.

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online orders. If you still wish to receive a refund for your order, we can process the payment as long as the request is made within 30 days from the order date and the item(s) in question are not on sale. For more information, please read our full refund policy here: https://bekkistore.myshopify.com/pages/politique-de-retour.